This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Our commitment and legal obligations

We commit to ensuring the communications we produce are clear and accessible to the widest range of people.

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web standards and technologies

We have developed the website so that it works on the widest number of devices and web browsers as possible.

We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this.

The site is built using WordPress. WordPress Accessibility Coding Standards state that “All new or updated code released in WordPress must conform with the Web Content Accessibility Guidelines 2.0 at level AA.

Technical information about this website’s accessibility

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Known limitations

It has not been possible to ensure that they website meets WCAG 2.1 (AA) at the current time because:

  • The homepage carousel movement cannot be paused/stopped.
  • Product image zoom controls are not keyboard accessible.
  • Keyboard navigation of search results page isn’t optimised.
  • Keyboard focus outline is missing in some places of the site.
  • There is some overlapping or cropping of content when viewed at 200% page zoom.

We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We plan to test the website for accessibility and make the necessary improvements as soon as possible.

Contact us

We’re always looking to improve the accessibility of this website. If you encounter any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Contact Vicky Creevey (E-Commerce and Marketing Manager) at and include details of the content you need and the required format. We will then work to get you what you need.

To report an issue with the website or to make a complaint, please also contact Vicky Creevey at

We aim to provide you with an initial response within 2 working days and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again at We will escalate your complaint to Richard Sant, Head of Careers and Employability, who will provide you with a response.

This statement was prepared on 7 September 2019. It was last updated on 24 March 2020.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).