Delivery Information
Our website is open 24/7 for you to place your orders! Please read below for information on delivery.
You can also browse all our lovely products in-person at our shop in Holborn. Check out our visit us page to plan your next visit.
Shipping
Our standard order processing time is 1-4 business days. We post our orders out 48hr tracked Royal Mail. Please note, we post out our orders Tuesday – Thursday, (9am-5pm) when our team are in the office. If you place your order outside of these days, we will post out your order promptly the following week.
If your order is a gift, we can send this directly to the recipient. Please use the recipients address in the shipping address section at checkout, and we will do the rest!
Please get in touch with us to request tracking information if you are waiting on your parcel arriving.
Christmas Shipping
The last day to place an order with us, to guarantee delivery via Royal Mail before Christmas, is Wednesday 20th December. We will not be posting out orders after end of day Thursday 21st December.
Orders placed after 3pm on Thursday 21st December will not be sent until Tuesday 2nd January, at the earliest. This is due to the UAL building being closed over the festive period. As usual, you will receive an email when your order is shipped.
If you have any questions about delivery or need an item by a certain date, please do contact us before placing your order.
Don’t forget, we can make your order Christmas tree ready by gift wrapping each item. Read how our gift wrap service works here.
International Shipping
We can ship items to UK addresses only. We are currently unable to ship internationally.
Click and collect
We are pleased to offer a free click and collect service. Please see our click and collect page for information about this service.
If you have any questions regarding this service, please email us at notjustashop@arts.ac.uk.
Need an order urgently?
If you need an order by a certain date, we highly recommend emailing us in advance of placing your order to confirm a delivery or collection date.
Our email address is: notjustashop@arts.ac.uk.
Similarly, you can contact us via phone or email if you would like to check if a product is available in-store or online. We are able to reserve products for you to purchase in-store at a later date.
Our telephone number is: 020 7514 2277
Please note that our telephone is located in the shop and therefore staff are not always around to take your call outside of shop hours.
Packaging
To reduce our impact on the environment, not just a shop re-uses cardboard boxes and packaging whenever possible. If this will be an issue for your order, please get in touch and we’ll be happy to work with you individually.
Gift wrap
Need your order gift wrapped? We are happy to offer a gift wrapping service on our online orders. At £3 an item, we will gift wrap your items using your choice of gift wrap, from our designers. This service can be selected at checkout alongside an optional order notes box for any additional comments and gift messages.
Read more about our gift wrap service here.
Personalised products
Please allow additional time for personalised products to be created and shipped. If you are unsure how long a personalisation may take, please get in touch with us for further information.
Questions?
Didn’t find the answer you were looking for above? Get in touch with us directly at notjustashop@arts.ac.uk. We aim to respond to all queries within 1-2 business days.